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PLACING ORDERS Is there someone available to help me select products? Yes, please feel free to call or email us and one of our team members will be very happy to assist you. Not all of my items arrived in my package. No worries. In many instances your products are being sent to you directly by the manufacturer which can lead to your items being delivered in separate packages. Can I cancel an order once it has been placed? No worries. Give us a call and we will do everything we can to stop the order. The worst that will happen is that you could send the item back to us for a full refund. How do I return an item? We want you to always be happy. Go back to our website and go to the “returns” section on our Home Page and complete the return request form. Or, if you prefer, feel free to call our Customer Service department at 855-PINKLILY (855-746-5545) and we will take it from there. SHIPPING Can you ship an item with expedited delivery? Yes, in most cases we can. We will make the arrangements with the vendor and will discuss the additional shipping expense with you prior to shipping in a manner other than our current flat rate service.